Opinion
1 min read
Vincent co-founded November Five and created MX™, the memory-first design method the team applies across client work. He speaks on brand experience and customer memory at conferences including MWC Barcelona.
Telcos already fix network issues, optimise Wi-Fi and prevent outages, and customers never see any of it. When things break they get blamed, when things work nobody thinks of them. That is not an AI problem, it is a memory problem.
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